Return and Exchange Policy
This Return and Exchange Policy outlines our guidelines for returning and exchanging products purchased through our website. By placing an order with us, you agree to comply with and be bound by this policy.
Returns or Exchange
The returns or exchange can be done within 15 days after the order is delivered.
Returns Due to Damage or Defect
Damaged Package
We accept returns for products that arrive damaged. If you receive a damaged package, please contact us immediately through the WhatsApp number displayed at the right end below the website or before 24 hours after the delivery.
Unboxing Video
We may require you to provide an unboxing video as proof of the condition of the package and its contents. If you find the package tampered or damaged, please do not accept the order.
Return Process
Once your return is approved, we will provide instructions for returning the damaged or defective item. Returns must be sent back in the original packaging with all tags intact.
Exchanges for Size
We do not accept returns for products ordered in the wrong size. However, we offer exchanges for the correct size, subject to availability.
Exchange Process
To initiate an exchange for size, please contact us through WhatsApp immediately or before 24 hours of delivery. You will be responsible for the return shipping costs. The item must be unopened, unused, and returned in its original packaging with all tags intact.
Return Eligibility
To be eligible for a return or exchange, the product must be unused, unwashed, and in the same condition as received.
Packaging
Products must be returned in their original packaging with all tags and labels intact.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged or defective item.
Refunds and Processing
Refund
Upon receipt and inspection of the returned item, we will notify you of the status of your refund. Refunds will be processed to the original payment method used for the purchase within 15 working days.
Exchange Processing
Exchanges will be processed upon receipt and inspection of the returned item. We will ship the exchanged item to you once the return is approved.
